Assistant, Customer Services

At Kerry Properties, we commit to employing people who are passionate and dedicated. We look for people who always strive for excellence and possess a positive attitude. In turn, we offer our people boundless opportunities in career advancement and realization of their potential.

負責範圍：住宅／商廈／商場

工作地點：港九新界（視乎求職者居住地點)

主要職責：

• 負責服務櫃檯的相關事宜
• 安排跟進大廈範圍內各類設施，紀錄清潔､保安及維修等事項
• 處理日常客戶或住戶查詢及投訴，以及應對電話查詢
• 維持客戶溝通，如遇未能解決事宜，需轉達上司跟進，並加以紀錄
• 在交接更時，需清楚地轉告工作情況或特別事項予接更同事
• 協助上司處理各類事務
• 其他指派工作
• 需輪班工作

入職要求：

學歷及專業資格：

• 中五程度或以上
• 須持有『保安人員許可證』及『基本保安培訓課程證書』

資歷：

• 具備一年或以上相關客戶服務工作經驗優先考慮
• 若具備三年或以上相關工作經驗可考慮聘請為高級客戶服務助理
• 熟識物業管理運作為佳
• 熟識電腦操作
• 能操流利廣東話及英語、略懂普通話
• 具備良好中英文書寫能力

個人特質：
以客為專、責任感強、工作主動及積極、擁有良好溝通技巧、能建立良好的人際關係

(The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies.  For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by post or by email to the above addresses. Please mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence. Information on unsuccessful candidates will normally be destroyed after 12 months from the date of application.)